Monday, October 09, 2006


I had a very pleasant lunch with a client of mine a few days ago, and he suggested that they would use ***mex (well-known MidEast courier company) to deliver a CD of stuff to me for the project we are working on. I must have done a big-time cringe, or fallen off my chair, because everyone around the table looked a bit startled by my reaction to the name.

I have blogged about this company previously:

Aramex Does it Again
Banks And Couriers

And today I came across this post:


Which reminded me of a phone call I had maybe four or five months ago from a salesman from ***mex. He wanted my company to sign up for a contract. I think I really spoiled his day. I told him that having been on the receiving end of their service, I would not wish to inflict that on anyone I was sending stuff to - actually what I think I said was 'I would rather die than give money to ***mex'.

He wanted to know more so I told him. Then he started begging a bit, offering free stuff and extra discount. I explained that they could be as brilliant as they liked collecting stuff from me, and I have no doubt that they can do that rather wonderfully because that's where their money comes from, but if they insist on bothering the recipient for idiotic requests for location (when it is clearly written on the package, and especially if they have delivered to that address previously) and lying about when it will be delivered, I will not sign up for that. I want people to be pleased to receive stuff from me, not to feel harassed.

Foo. I felt really really sorry for the guy calling me, really I did. Really. But hey, until ***mex gets its act together on the delivery side (oh and they've only had 24 years to get things organised), I will get out my barge-pole and not touch them with it.