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Tuesday, March 14, 2006

Talking To Microsoft

OK, this one's a bit techie, but it's wasted most of my day and I am very angry about it. I've downloaded a bit of software from M$ that would be very useful if only I could get it to install. When I tried to install it, it first of all required me to upgrade the Windows Installer component. So I go to their website, and I do that. I try to run the program installer again, and it says I need to have Windows XP Service Pack 2. I was pretty sure I did have that, but I went to their website again to try to get it. No dice - it offered me all the latest bits, and I waited at least an hour while they were downloaded and installed.

Reboot the machine, try to run the software installation again. Still no dice - it wants SP2. I go back to the M$ site, and cannot find a straight download of SP2 - everything that looks likely just takes you back into this loop of updating various bits. Buggeration!

So, I guess I'll have to try Tech Support. Now this is an eye-opener. You have to tell 'em what country you're in, so I select UAE. I am then given a page in Arabic, with no apparent link to an English version. Oh, aren't we bloody clever! So I try again, pretending this time that I'm in the UK. When you eventually work your way through the maze of options that are clearly designed to exhaust your patience, you get to a screen that tells you you can have 2 free email enquiries during the lifetime of your product. Or you can pay £69 + VAT for a premium-rate phone call.

I try the email option - it tells me I can't have any free emails and suggests that I get in touch with the dealer who sold me my computer. As if Praveen Q. Billibobbi in the computer soukh will be able to give me any kind of a useful answer.

Nyaaaargh!

And then I think, hang on a minute, there's a gazillion download sites out there, I can get it from one of them! So I am. I'm about one-third of the way through the 266Mb download. Fingers crossed.

Update: Why do these things take so long? Anyway, 'tis done, I now have a functioning SP2. So I fire up the program installer again, it believes I have SP2, and then it demands that I must have 1.5 Gigglebytes available on my C: drive. I've already told it that I want to install this on my D: drive, but it's not having it. How the hell can one little program need so much space! 'Tis ridiculous. But what's more ridiculous is that I cannot find a way to increase the size of my C: partition without formatting the disc. Anyone know?

14 Comments:

Blogger samuraisam said...

Mind if I ask what piece of software?

Are you perchance running a pirated copy of XP you damn pirate?

3:16 pm  
Blogger Harsha said...

If so, then get another cd of th pirated XP, it comes with the sp2 :o)

3:25 pm  
Blogger Keefieboy said...

Heh heh heh. Would I blog it if I'd nicked it? The software in question is Visual Web Developer Express.

3:27 pm  
Blogger marwan said...

In case you didn't get it, here's the right one .

4:36 pm  
Blogger moryarti said...

you could also call Microsoft tech support in DIC.. Tell em you are a neighbor DIC tenant (keep your original copy handy in case they ask).

These guys are pretty helpful if you call them anytime between 8 to 8.

See if you can speak to a guy called there Yamen...

5:48 pm  
Blogger Emirates Mac said...

a way to increase the size of my C: partition without formatting the disc

So the physical drive the C-partition is on has more partitions on it? If so, something like Partition Magic will do the trick. You can resize, create, delete, partitions, without reformatting.

6:35 pm  
Blogger CG said...

hmmm something in my tiny brain is saying that you should shift something from drive c to drive d releasing a bit of space on drive c for the stubborn program.
I think that was too easy so I have it wrong I guess.

2:18 pm  
Blogger Keefieboy said...

CG! I heard you'd moved to Mars!

Regrettably my C: drive is where I keep all my programs, so I can't move them without uninstalling and reinstalling them. Which is a real pain in the butt.

However, I have managed to free up some space and install the software.

So all is well with the world - the sun is shining, the damn burdz are tweeting (I'm sure they're on steroids), the Middle East continues to be a subject of utter bafflement to the rest of the planet (and me), we have been saved from the heathen Saxon gig, and I'm one day closer to leaving here.

2:33 pm  
Blogger CG said...

mars?
Mars Bars more like.
Anyway good thing the birds are tweeting away otherwise we should fear that the virus has taken a grip.
Nice bit on the radio last week btw.

5:40 pm  
Blogger BuJ said...

keefie!

have you considered getting a mac?
slightly more expensive but much less hassle, and now they almost work seamlessly with M$ stuff..

as an aside.. i'm an engineer.. and my next project is building an office/lab for microzeft somewhere in the UK.. would be interesting to make the building slightly wobbly eh? easily done.. plus they won't find out till after i leave the site.. and they fully occupied the building.. :)

someone did it to our current offices!

12:26 am  
Blogger Vikram said...

It would not let you install SP2 on your drive D because drive C is apparently your primary Windows partition.

Allow the required components of your operating system to be spread across partitions would degrade performance and produce unpredictable results.

11:03 pm  
Blogger Keefieboy said...

Vikram: read the post. I installed SP2 on my C drive. Some of the other software I was installing was insisting on being put on the C dirve also, for no apparent reason - it's only an app.

4:55 pm  
Blogger DubaiTeen said...

I ordered a copy of SP2, and they delivered a CD to my address after two weeks, free of cost. And if you don't want to pay for windows, why not try the free Open Source OS, Linux? You can order a free CD from the Ubuntu website (I know how to get stuff free very well).

2:42 pm  
Blogger Keefieboy said...

Dubai Teen: I downloaded and installed SP2. Linux is not a practical option for me - I have a ton of Windoze software and hardly any of it has Linux versions.

3:33 pm  

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