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Sunday, July 23, 2006

More Fun With Etisalat

So it's nearly the end of the month and of course I haven't bothered to pay Etisalat so the barftuds cut me off. So I trundle down to their shiny new office at Jebel Ali and get pounced upon by an over-eager East European lady. She won't let me go to the cashier, and forces me to use the cash payment machine. Observing my age she assumes I'm a techno-moron and insists on standing beside me and telling me which buttons to press.

Now, I've used these machines before, and they are very clever, but a pain in the butt when you have four accounts to deal with. This particular machine has seen better days: the screen has very low contrast, and it is positioned so that it reflects the main entrance doors and the bright sunny scene outside. I can barely see anything on the screen.

What I usually do with these machines if I'm paying several bills is to treat each one as a separate transaction. But I learned something today. If you press the button marked 'Select To Query', you can do multiple accounts! I point out to my companion that the phrase 'select to query' has no meaning in the English language - I certainly would not guess that it is supposed to mean anything like 'do another account'.

Anyhoo, we finally get to the screen where you decide how much you actually want to pay, I make a complete mess of it and then accidentally cancel everything. This debacle has taken almost ten minutes. I beg the woman to let me go to the cashier and she relents.

The cashier at his nice ergonomically designed workstation only has to tap in one of my phone numbers to get all of my accounts on his screen, decide the amounts, take the money and print receipts. Two minutes maximum.

Due to shortage of time I decline to give Etisalat the benefit of my wisdom as I pass the box marked 'Etisalat, are we any good?' on the way out.

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5 Comments:

Blogger samuraisam said...

Oh I love Etisalat's kiosks!
Back in the day (not that i'd ever partake in such a practice), as some sort of security they'd just duck the start menu down; meaning if you walked past and saw a few pixels of the start menu (though it was ducked away), you could easily poke your finger on the bottom of the screen and drag upwards and get access to the start menu!
Don't you feel safe and secure having your private information pass through Etisalat's servers?

7:19 pm  
Blogger uae alias said...

Have you been feeling sick of what's going on lately in Palestine, Iraq and now Lebanon? Do you feel like shouting? saying no? having a say on what is happening in Lebanon?
Yes! We are going to protest in the Cornish of AbuDahbi on THU, 27 of JUL, 2006 after AL Asr Prayer.
Make sure to bring your own signs, flags, posters, brochures, etc...
Make sure to let as many of your friends aware of this event, the more the better.
هل سئمت مما يحدث مؤخراً في العراق وفلسطين والآن لبنان؟ هل تريد أن تصرخ؟ أن تقول لا، أن يكون لك كلمة وصوت مسموع عن ما يحدث في لبنان؟
نعم ! سنتظاهر في كورنيش أبوظبي، يوم الخميس الموافق ال 27 من يوليو 2006 بعد صلاة العصر.
تأكد من إحضار أي من الأعلام أو اللافتات التي قد تود استخدامها، ومن إعلام أكبر عدد من معارفك اللذين قد يودون الاشتراك في المظاهرة.

8:15 pm  
Blogger Herlock Sholmes said...

Etisalat will lose business to Du faster than they can type the two letters

10:51 pm  
Blogger trailingspouse said...

We forget how lucky we are in Dubai that we can at least still use human cashiers and even have a reasonable chance of speaking to human being on the telephone. Back home it's all machines and voice activated menus. I'm convinced no one actually works for the Canadian government anymore. As for for the "chirpy" lady who guides you through the interminable tape loop of the Rogers Telecommunications menu I could wring her pretty little neck. Give me "and what is your good name, madam?" any day.

8:11 am  
Blogger Grumpy Goat said...

'Etisalat, are we any good?'

The appropriate answer comprises two letters, and they're not DU.

10:51 am  

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